DELIVERY POLICY

Lumini Sofa – Delivery Policy At Lumini, we work closely with our network of trusted dealers to ensure your furniture is delivered safely and on time.



📦 Delivery Arrangement

• All deliveries will be arranged and scheduled by our authorized dealers based on the location and availability.
• Customers will be contacted in advance to confirm the delivery date and time slot.

⏳ Estimated Delivery Time

• Your furniture will be delivered within 14–21 working days, after full payment has been received.
• Delivery time may vary depending on your location, stock availability, and customization (if applicable).

✅ Delivery Responsibility & Product Condition

• In the event of missing or damaged items during delivery, Lumini will take full responsibility for the loss.
• We will either:
  • Replace the product with a brand-new unit, or
  • Issue a refund upon customer request.
• Customers are advised to inspect the items upon delivery and report any issues immediately to the dealer or our customer service.

❗ Important Notes:

• Delivery is only available within Malaysia through authorized Lumini dealers.
• For remote areas, additional time or charges may apply (to be confirmed by dealer).
• Lumini will not be held responsible for:
  • Delivery delays caused by force majeure (e.g., weather, strikes, road closures).
  • Issues arising from incorrect delivery information provided by the customer.

For any delivery-related issues, please contact:

📱 WhatsApp: [012-429 3062]
📧 Email: [luminisofamarketing88@gmail.com]
Your satisfaction is our priority. Thank you for choosing Lumini Sofa! 🛋️